March–June 2023
In 2023 Product Design team at RBC has been transformed. All design processes and tasks documentation were transferred from Notion to Jira to consolidate Designers, Managers and Developers in one space
5 Product Designers
8 Product Managers
4 Project Managers
1 HR Business Partner
1 Design Operations
RBC held all product design processes at Notion, which should have been adapted to Jira framework
Managers and designers working in different products had different processes, which led to miscommunication between business units
The delivery process was working disorderly. There wasn’t any common entry point for incoming tasks
Working process
I aimed to analyse the current Work Flow of the RBC Product Design team to identify ways to implement gradual and seamless improvements
On 1–1 sessions with Product Designers, HR Business Partner, Product Managers and Head of Design Department I gathered insights on pain points in the current Work Flow and identified areas for improvement
Collaboration with Product Designers and Managers
Collaboration with Design Operations and HR Business Partner
Collaboration with Head of Design Department
Data analysis
New Jira columns with transparent statuses for each task
All tasks now have clear and understandable statuses in Jira: Backlog, Paused, In Progress, In Review, Closed
For the cases, when Product Designer should take some recourses helping Q/A testers or Developers, we have a status “Support” (added after Work Flow testing). It means that the task is completed, all the layouts are done, but Product Designer supports the result: makes a review of pre-prod version, grooms Figma files with Developers, collaborates with Q/A testers
New tasks have a clear product framework, which helps managers better describe the problem to product designers. New epics are divided into subtasks (user flows). Each task is properly described by Product Managers
New default Product Design task template in Jira
Each Product Designer now may filter his/her name in Jira and get the access to the tasks faster
Product Managers, Team Lead and other Stakeholders have a clear and transparent system of task’s statuses
All information about new product processes are collected and described in Notion-document. New members of RBC may onboard themselves into the product processes faster
Product Design Work Flow guide in Onboarding
At this stage, I tested the new Work Flow with team members to ensure it addressed the Stakeholders' pain points effectively. The primary goal was to verify that the adjustments resolved key issues and improved overall efficiency of team work
After Work Flow testing I've added the status "Support" and made some adjustments to Jira settings
Feedback from Product Manager
Reduced by 30%. Managers and Designers don’t waste a lot of time for additional communication about each task
Increased by 60% according to the survey of HR Business Partner among Designers, Product Managers and C-level Stakeholders. Feedback from some Product Managers was shared in the internal Telegram channel. This open communication helped keep everyone informed and aligned on potential Work Flow enhancements
Reduced by 20% for Product Designers and Product Managers
